Booking & Weather Policy

Booking & Deposits

This website does not process any payments. When you tap "Send Booking Request on WhatsApp," your request is sent as a message to us — it is not a confirmed booking until we reply and confirm your date.

Two deposits are required to confirm a booking:

Booking deposit (50%): Half of the rental fee is payable upfront to secure your date. The remaining 50% is due on the day of delivery. We'll confirm the exact amounts and payment method with you on WhatsApp.

Refundable damage deposit: A separate damage deposit is required, which is fully refunded when the castle is collected in the same condition it was delivered. We'll confirm this amount on WhatsApp when your booking is accepted.

Weather

Jumping castles can't safely be used in rain or strong wind. If weather makes the castle unsafe to use on your booked date, we'll reschedule your booking to another date at no extra cost — you won't lose your deposit because of weather outside anyone's control. We'll make this call as close to your event time as possible so we're not cancelling on a forecast that doesn't end up happening.

Supervision & Damage

An adult must supervise children on the castle at all times during use. No shoes, face paint, food, drinks, or sharp objects allowed on the castle. The hirer is responsible for keeping the number of children on the castle within safe limits.

The refundable damage deposit covers any damage caused through misuse or lack of supervision. If the castle is returned in the same condition it was delivered, the full damage deposit is refunded. If there is damage, repair costs are deducted from the deposit before any remainder is returned.

Rental Period

All bookings are for a full day rental: 07:00 to 19:00. We will deliver and set up before 07:00, and collect after 19:00. Half-day bookings are not offered — each booking is for the full day at R800.

Delivery Area

We currently deliver and set up within our service area. If you're outside this area, message us on WhatsApp — we may still be able to help depending on the location.

Cancellations

If you need to cancel or change your date for reasons other than weather, please let us know on WhatsApp as early as possible. Deposit refunds for non-weather cancellations are at our discretion, depending on how much notice we're given.

Your Information

This website does not store any personal information. Your name, event date, and delivery suburb are only used to build the WhatsApp message sent to us, and are not saved anywhere by this website once you close or refresh the page.

Contact

Questions about a booking should go directly to us via WhatsApp at the number shown on the booking page.